Public Service Delivery Innovation Strategy 2017

Abstract

Society is facing complex social and economic challenges, largely characterized by poverty, disease pandemics, conflict, unemployment, food insecurity and environmental degradation. While governments have over the decades formulated policies and developed programs to address these challenges, their increasing complexity requires more innovative approaches in order to alleviate human suffering and realize rapid social and economic progress. Towards this end, governments worldwide have embarked on efforts to transform the Public Service, to make it more responsive and effective in achieving social and economic progress. One of the most outstanding transformative approaches in public service is innovation. Innovation is bound to introduce new, more efficient and effective methods of service delivery. Specifically, the Public Service will henceforth become more accessible and expedient; and ultimately better placed to alleviate human suffering. Indeed, trends in public service innovation have resulted in efforts to recognize and reward innovation. These include the United Nations Public Service Awards (UNPSA) and the African Association for Public Administration and Management (AAPAM) Award. Many countries around the world have developed policies and strategies to promote innovation in public service delivery and enhance the capability of the public service as an institution