Machakos County Complaints Mechanism Policy 2021

Abstract

The County Government of Machakos espouses the values of accountability, fairness, human dignity, justice and inclusiveness as enshrined in articles 10 and 232 of the Constitution of Kenya, 2010. Resources and decision-making responsibilities are to be used in ways that are transparent and accountable to all stakeholders. This is complemented by the highest standards, flexibility and pragmatism in projects’ implementation. To ensure that this commitment is lived out and as outlined in the Machakos County Public Participation Act, 2014, the Machakos County Government Feedback and Complaints Handling Policy provides the framework through which stakeholders can give feedback and forward complaints on the Government’s work and how these will be heard and handled fairly, efficiently and effectively.