West Pokot County ICT Roadmap

Abstract

The ICT Roadmap for West-Pokot has been developed by the County Government of West-Pokot with help from ICT Authority, World Bank and IPA Consultants, as a guide to how the County designs its ICT services and structures to deliver positive outcomes for its customers – Citizens, County Staff, Business Community and other stakeholders. The principles within this strategy provide a framework for how ICT services will be designed, sourced, delivered and how digital services can support ways of working where the customer experiences real benefits – convenience of access to government services such as online and mobile access to government portals, improved experiences in customer care such as elimination of queues in government offices and extension of government services to underserved communities and rural areas.