Elgeyo Marakwet County ICT Roadmap 2015

Abstract

The ICT Roadmap for Elgeyo-Marakwet has been developed by the County Government of Elgeyo-Marakwet with help from ICT Authority, the World Bank and Information Professional Africa(IPA) Consultants, as a guide to how the County should design its ICT services and structures to deliver positive outcomes for its customers – Citizens, County Staff, Business Community and other stakeholders. The principles within this Roadmap provide a framework for how ICT services will be designed, sourced, delivered and how digital services can support ways of working where the customer experiences real benefits – convenience of access to government services such as online and mobile access to government portals, improved experiences in customer care such as elimination of queues in government offices and extension of government services to underserved communities and rural areas.