Remarks by His Excellency Hon. William Samoei Ruto PhD, CGH, The President of the Republic of Kenya and Commander-In-Chief of the Defence Forces During the Launch of The E-Citizen Platform

Abstract

Our present institutional dispensation, mandated by the Constitution is the expression of our collective hopes and aspirations, as well as the lessons learnt as a country from the wilderness that the paths of history took us through. For far too long, the delivery of public services to citizens has been hampered by inefficiency, delay, corruption, wastage, discrimination and outright exclusion, especially of the poor and vulnerable. Colossal backlogs of cases not attended to, missing files which resurface upon the offer of a bribe, favouring some groups and disenfranchising others on the basis of nepotism and tribalism, have been the order of the day. For the citizen, inordinate delays and lack of information on the progress of their matters was a normal part of the ordeal of obtaining government services.